More on Kano Analysis

Below are some references for more information about Kano Analysis, or the Theory of Attractive Quality:


http://www.isixsigma.com/dictionary/Kano_Analysis-263.htm

http://en.wikipedia.org/wiki/Kano_model


APPLYING THE KANO METHODOLOGY TO MEET CUSTOMER REQUIREMENTS:
NASA’ S MICROGRAVITY SCIENCE PROGRAM
MARK C. LEE, NASA HEADQUARTERS
QMJ 97 4, no. 3

Integration of Kano's Model Into QFD for Multiple Product DesignSireli, Y.; Kauffmann, P.; Ozan, E.Engineering Management, IEEE Transactions onVolume 54, Issue 2, May 2007 Page(s):380 - 390

http://innovationandqualitysolutions.com/


Kano, Noriaki, Nobuhiku Seraku, Fumio Takahashi, and
Shin-ichi Tsuji. 1984. Attractive quality and must-be
quality (1982). Summary of paper presented at Nippon
QC Gakka, 12th annual meeting.


IDENTIFICATION OF CUSTOMER ATTRACTIVE AND
MUST-BE REQUIREMENTS USING A MODIFIED
KANO’S METHOD: GUIDELINES AND CASE STUDY
Gérson Tontini
ASQ’s 54th Annual Quality Congress Proceedings