Innovation & Quality: More on Kano Analysis

Innovation & Quality

Innovation and Quality is dedicated to the discussion of the best current practices to delver the best Customer Experience for businesses and organizations. REVENUE GROWTH ... from delighting your Customers CUSTOMER-VALUED INNOVATION ... to delight your Customers CUSTOMER-FOCUSED QUALITY ... to delight your Customers, and ENGAGING THE ENTIRE COMPANY... to delight your Customers

About Me

Name: Bill Robinson

Location: United States

Bill Robinson has more than thirty years of experience in business leadership and corporate performance improvement. For many years, Bill was Vice President of Innovation and Quality for Bell Labs. Other leadership positions Bill has held include Vice President of Quality and General Manager of EasyLink Services Corporation and President of Innovation and Quality Solutions. Bill is currently Distinguished Professor of Systems Engineering at Stevens Institute of Technology where he was previously the Director of Systems Engineering. http://www.linkedin.com/in/iqsolutions

Sunday, June 15, 2008

More on Kano Analysis

Below are some references for more information about Kano Analysis, or the Theory of Attractive Quality:

http://www.isixsigma.com/dictionary/Kano_Analysis-263.htm

http://en.wikipedia.org/wiki/Kano_model

APPLYING THE KANO METHODOLOGY TO MEET CUSTOMER REQUIREMENTS:
NASA’ S MICROGRAVITY SCIENCE PROGRAM
MARK C. LEE, NASA HEADQUARTERS
QMJ 97 4, no. 3

Integration of Kano's Model Into QFD for Multiple Product DesignSireli, Y.; Kauffmann, P.; Ozan, E.Engineering Management, IEEE Transactions onVolume 54, Issue 2, May 2007 Page(s):380 - 390

http://innovationandqualitysolutions.com/

Kano, Noriaki, Nobuhiku Seraku, Fumio Takahashi, and
Shin-ichi Tsuji. 1984. Attractive quality and must-be
quality (1982). Summary of paper presented at Nippon
QC Gakka, 12th annual meeting.

IDENTIFICATION OF CUSTOMER ATTRACTIVE AND
MUST-BE REQUIREMENTS USING A MODIFIED
KANO’S METHOD: GUIDELINES AND CASE STUDY
Gérson Tontini
ASQ’s 54th Annual Quality Congress Proceedings